Refund Policy
Last updated: 02nd August 2025
General Policy
By purchasing or subscribing any service or product from Webtezza Pvt Ltd, you agree to this refund policy. Our goal is to ensure your satisfaction, but because of the nature of digital services, certain limitations apply.
Eligibility for Refunds
Refunds may be issued under the following conditions:
Service not delivered: If the service or project has not been started or no substantial work has been done.
Duplicate payment: If you were charged more than once for the same service.
Mutual agreement: If both parties agree that the service cannot be completed or is not fit for purpose.
Subscription services: Refunds for monthly or annual subscriptions are only provided if requested within 7 days of payment, and only if no significant usage of the service is recorded.
Non-Refundable Items
Refunds will not be provided in the following cases:
Custom software, website, or app development projects where initial work or milestones have already begun or been completed.
Marketing or consulting services that have already been executed or partially delivered.
Domain names, hosting, third-party licenses, or subscriptions purchased on your behalf.
Delay in delivery caused by lack of client input, incomplete documentation, or changes in scope.
How to Request a Refund
To request a refund, please contact us at info@webtezza.com or through your assigned project manager. Include:
Your full name and contact details
Project or invoice reference
Reason for the refund request
All refund requests will be assessed fairly and responded to within 7–10 working days.
Refund Process
If your refund is approved:
The refund will be processed to the original payment method.
Processing times may vary depending on your bank or payment provider (typically 5–10 business days).
You will receive a confirmation email once the refund has been issued.
Dispute Resolution
If you are dissatisfied with our decision regarding a refund, please escalate the issue to info@webtezza.com. We are committed to resolving all concerns in a professional and timely manner.
Changes to This Policy
Webtezza Pvt Ltd reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
📧 Email: info@webtezza.com
🌐 Website: webtezza.com
