Privacy Policy

Webtezza (“we,” “us,” or “our”) is committed to protecting the privacy of everyone who visits our website, contacts us, or engages our services. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website or services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

• Contact and identification information : name, email address, phone number, company name, and job title, typically provided when you fill out a contact form, request a consultation, or engage us for a project.
• Project and business information : details you share with us about your business, requirements, or systems in order for us to scope, design, and build software, AI, CRM/ERP/POS, or other solutions for you.
• Payment information : when you make a payment through our website, billing details and transaction information are processed securely by our payment gateway partner, PayHere. We do not store full card numbers on our own servers.
• Technical and browsing information : IP address, browser type, device type, and pages visited, collected automatically through cookies and analytics tools when you browse our website.
• Communication records : emails, messages, and call notes related to your enquiries or ongoing projects.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide consultations or quotations.
• Plan, develop, deliver, and support the software, AI, and digital solutions we build for you.
• Process payments and invoices through our payment gateway.
• Communicate with you about your project, including updates, support, and maintenance.
• Improve our website, services, and client experience.
• Send occasional updates or marketing communications, where you have agreed to receive them (you may opt out at any time).
• Comply with legal, accounting, and regulatory obligations.

3. Information Sharing

We do not sell or trade your personal information. We may share information in the following situations:

• Service providers : with trusted third parties who support our operations, such as our payment gateway , hosting providers, cloud infrastructure providers, or specialist subcontractors working on your project under confidentiality obligations.
• Legal requirements : where required by law, regulation, or a valid legal request.
• Business transfers : in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

4. Data Security

We apply reasonable technical and organizational measures to protect your personal and project information from unauthorized access, alteration, or loss. Payment details are handled directly by our PCI-compliant payment gateway partner, PayHere, and are not stored on our servers. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings, though this may affect certain website features.

6. Data Retention

We retain personal and project information for as long as necessary to fulfil the purposes described in this policy, including ongoing support obligations, legal, accounting, or reporting requirements. Project-related data may be retained for the duration of an active engagement and a reasonable period afterward for maintenance and support purposes.

7. Your Rights

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information. To exercise any of these rights, contact us using the details below, and we will respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party sites, including social media platforms. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: info@webtezza.com

Phone: +94 77 881 4659

Address: No.159/1, Kandy Road, Paragahadeniya, Kurunegala, Sri Lanka